Returns and Refunds

30 Day Money Back Guarantee

You can return an item you purchase from within 30 calendar days after the day you receive your delivery. Our customer care team will refund the payment method you paid with (minus your original shipping charges) within 16 business days after receiving the returned product.

Returning your product

Step 1: Email customer care
Go here to contact our customer care team.

Step 2: Packing
Include the product, packaging, and quickstart instructions that came with your order.

Step 3: Send it back to
Please make sure the product arrives in its original condition, package, and ship it using the instructions from our customer care team.

Return a defective product

If you think your product is defective, contact us for more information about our 12-month warranty.

Canceling or Changing Your Order

Prior to shipping, you may contact us if you wish to make a change.

South Korea

Go here and contact your local dealer about returns and warranty for South Korean residents.